hbh999 Privacy Policy

When you create an hbh999 account, we collect the following information:

• Full legal name as it appears on your government-issued identification.
• Date of birth (to verify that you meet the 21+ age requirement).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Email address and mobile phone number.
• Chosen username and a securely hashed version of your password (we never store plain-text passwords).
• Preferred currency (Bangladeshi Taka, BDT).

As part of our Know Your Customer process, we may collect copies of the following documents:

• Government-issued photo identification (National ID card, passport, or driving licence).
• Proof of residential address (utility bill, bank statement, or official government correspondence dated within three months).
• Proof of payment method ownership (e.g., screenshot of bKash, Nagad, or Rocket account showing your registered mobile number).
• Selfie photographs or video verification where required for enhanced identity checks.

KYC documents are handled with the highest level of confidentiality and are accessible only to authorised compliance personnel.

We collect and retain records of all financial transactions conducted through your hbh999 account, including:

• Deposit amounts, dates, and payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Withdrawal requests, amounts, and processing outcomes.
• Bonus credits, wager history, and account balance movements.
• Transaction reference numbers provided by payment processors.

hbh999 does not store full card numbers or payment account PINs. Sensitive payment credentials are handled exclusively by our certified payment processing partners.

When you access the Platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location (country and city level).
• Device type, operating system, and browser version.
• Pages visited, features used, session duration, and click-path data.
• Referring URLs and search terms that led you to the Platform.
• Cookies and similar tracking technologies (see Section 7 for full cookie details).

hbh999 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted upon registration, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC verification requirements, and record-keeping mandates.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and the improvement of our services, where such interests are not overridden by your fundamental rights.
• Consent: Processing of data for optional purposes, such as direct marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting [email protected] or updating your account communication preferences.

We may share your personal data with carefully selected third-party service providers who assist us in operating the Platform. These providers are contractually obligated to process your data only on our instructions and in accordance with applicable data protection standards. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card processing partners, for the purpose of executing deposits and withdrawals.
• Identity verification providers: KYC and AML compliance vendors who assist with document verification and fraud screening.
• Game software providers: Licensed game studios (e.g., Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) whose platforms require basic session data to deliver gameplay.
• Cloud infrastructure and hosting providers: Secure server and data storage services that underpin the Platform's technical operations.
• Customer support platforms: Tools used to manage and respond to player support enquiries efficiently.

hbh999 may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other competent authorities where we are legally required or compelled to do so by a valid court order, subpoena, or applicable law. We will, where legally permissible, notify you of any such disclosure. We may also disclose data to protect the rights, property, and safety of hbh999, our players, and the public, where there is a reasonable and good-faith basis for doing so.

hbh999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account registration data: Retained for the duration of your account relationship plus a minimum of five (5) years following account closure, to comply with AML record-keeping obligations.
• KYC verification documents: Retained for a minimum of five (5) years following the completion of the KYC process or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support records: Retained for a period of three (3) years from the date of the interaction.
• Technical and usage data: Retained in aggregated or anonymised form for up to two (2) years for analytical and platform improvement purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

hbh999 uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to enhance your experience on the Platform. Cookies are small text files placed on your device when you visit a website. They allow the Platform to recognise your device, remember your preferences, and provide personalised features.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session management cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences, such as your preferred language and account settings, to provide a more personalised experience.
• Analytics cookies: Used to collect aggregated information about how players use the Platform, including which pages are visited most frequently and how long sessions last. This data helps us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These cookies are only set where you have provided consent.

You may control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform and your ability to access some features.

hbh999 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including password hashes and KYC document storage.
• Role-based access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified security professionals.
• Multi-factor authentication requirements for internal systems access by hbh999 staff.
• Secure data centres with physical access controls, CCTV monitoring, and environmental protections.
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach, in accordance with applicable notification requirements.

While hbh999 takes all reasonable precautions to protect your data, no system or transmission over the internet can be guaranteed to be 100% secure. You also have a responsibility to protect your account credentials and to notify us immediately at [email protected] if you suspect any unauthorised access to your account.

hbh999 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where the changes are significant, we will notify you via email or through a prominent notice on the Platform. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

Your continued use of the Platform following the posting of any changes to this Policy constitutes your acceptance of those changes. If you do not agree to the revised Policy, you must discontinue use of the Platform and may request account closure by contacting [email protected].